Terms of Business

Terms and conditions of business

 

1, BOOKING FEE

A booking fee of £250.00 is required to secure the date and is non-refundable. Dates are reserved only when the booking fee is paid. This sum will apply towards the contract fee. The contract upon the client receiving it requires for the booking fee to be paid within 14 days by ________  to secure the date and booking.

 

2, TERMS

It is mutually agreed that the following terms and conditions form an integral part of this contract/invoice and that no variation or modification of this contract shall be effective unless accepted by Joanna Cleeve Photography (also called “the Photographer”) in writing.

 

3, PAYMENTS

The balance of the payment of £_______ for the services contracted for must be paid for 30 days before the wedding date by this date ___________. Payment for additional photographs and albums is made when these are ordered.

 

4, CANCELLATION

In accordance with the UK Consumer Contracts Regulations 2013, you have 14 days, from date of signing, in which to cancel this contract, commonly known as a ‘cooling-off period’. If cancelling within this 14-day period you are entitled to a full refund of all monies paid, including the booking fee. If you wish to exercise this right, please make a clear statement in writing to the address provided on the invoice. We cannot accept cancellation via the telephone. If services are requested within your 14 day ‘cooling-off’ period, you acknowledge that you are liable for all fees set out in this contract.

If the wedding is cancelled within 90 days of the date, the client shall pay the outstanding balance of the contract but if I am able to rebook your wedding date you will receive all payments made back. The reason for outstanding payment to be made is due to the high probability that Joanna Cleeve will not be able to further book that date.

Should the cancelled wedding turn out to be a postponement, then subject to availability on a new date, monies other than the booking fee may be applied to the new wedding. In the event of Joanna Cleeve having to cancel photographing the wedding, due to illness, accident or act of God, any fees paid, including the booking fee, will be returned to the Client. In this instance Joanna Cleeve will also do her utmost to provide an alternative photographer from her list of professional contacts.

 

5, LIAISONS

Regardless of who pays the fee, Joanna Cleeve liaises and works with the wedding couple exclusively. Joanna Cleeve is open to requests from family members both before and on the Wedding Day but any such requests will be subject to your approval THE CLIENT.

 

6, COVERAGE

Joanna Cleeve cannot be held responsible for the lack of coverage caused by the bride, bridegroom or other members of the wedding party not being ready on time, nor by restrictions placed on the photographer by officials of the church, register office or licensed marriage venues (e.g. not allowing the use of flash, limitations on where photographs can be taken from). Joanna Cleeve does not guarantee any specific picture nor to include any specific background, location, props, or arrangement, although every effort will be made to interpret the Client’s wishes. Joanna Cleeve is limited by the guidelines of the ceremony official or reception site management. The Client agrees to accept the technical results of their imposition on the photographer. Negotiation with the officials for moderation of guidelines is the Client’s responsibility. Joanna Cleeve will offer technical recommendations only.

 

7, REQUESTED PHOTOGRAPHS

Joanna Cleeve will honour requests for specific photographs subject to the following: weather and time permitting; availability and the co-operation of the person(s) concerned.

 

8, COPYRIGHT

The copyright in all photographs created by Joanna Cleeve shall remain her property in accordance with the Copyright, Design and Patents Act 1988. The Client(s) shall have no right to reproduce, nor to authorise the reproduction of, by any means whatsoever, any photographs created by Joanna Cleeve without her permission. This includes photocopying, scanning into computer, photographing with a film or electronic camera, including a video camera, and producing either a hard copy on paper, film, or similar medium, and also recording an electronic image on a computer hard disc, or any tape, disk or other recording medium. Nor is it permitted to transmit or allow to be transmitted such images by cable, radio waves or the internet. The Client(s) hereby acknowledges that infringement of Joanna Cleeve’s copyright is unlawful and may be a criminal offence. Joanna Cleeve accepts no responsibility for the quality and colour reproduced from third party printers of images taken from Copyright free images supplied, due to variations in paper and third party printing processes and profiles. I provide all my clients with a print release so that you can print them till your heart desires, but you cannot edit, sell or use them for profit in any way. 

 

9, NEGATIVES

All negatives and electronic images created by Joanna Cleeve shall remain the property of Joanna Cleeve who will undertake to store all such negatives safely and make them available for future reproduction. Photographic prints will become and remain the property of the Client(s). However, the Client(s) specifically acknowledge that ownership of prints does not imply ownership of the copyright in the images on them, or any right to reproduce, or authorise the reproduction of, such images.

 

10, CLIENT RELEASE FORM

The bearer of this notice (“Bearer”) has purchased high-resolution digital files from his/her photography session with Joanna Cleeve Photography. Bearer is hereby granted permission by Joanna Cleeve Photography to reproduce the images and make an unlimited number of prints, for personal use only. This permission applies worldwide. Bearer agrees that he/she may not use any of Joanna Cleeve Photography images for commercial or editorial purposes, or enter any Joanna Cleeve Photography images into competition without the express written permission of Joanna Cleeve Photography. Joanna Cleeve Photography retains the copyright to all images (see section 8 of contract regarding copyright).

 

11, MODEL RELEASE

The Client hereby grants to Joanna Cleeve and its legal representatives and assigns, the irrevocable and unrestricted right to use and publish photographs of the Client and their guests or in which the Client or their guests may be included, for editorial, trade, advertising and any other purpose and in any manner and medium; to alter the same without restriction; and to copyright the same.

The Client hereby releases Joanna Cleeve and her legal representatives and assigns from all claims and liability relating to said photographs. Joanna Cleeve will ask permission from the Client to publish a photograph, and the Client has the right to refuse publishing.

 

12, COMPLETITION SCHEDULE

Digital processing and supply of final jpeg files on your password protected gallery takes approximately 8-12 weeks. After the jpegs have been supplied on the online gallery you’ll be asked to select which ones you would like for your framed print(s) and non-framed prints, the album design process (if applicable and chosen) can only start once Joanna Cleeve receives the list for the images to be included in the album.  The first design will take 2-3 weeks.  Three rounds of amends are included in the album cost; subsequent amends will be charged at an hourly rate (£25 per hour). Once the design is signed off creation of a wedding album takes up to 12 weeks. Joanna Cleeve will notify you of any potential delays. The list of required images for package wedding albums must be provided within 6 months of the wedding, unless specifically agreed otherwise in writing with Joanna Cleeve.

 

13, DELIVERY TIMES

Online Photographs: Photographs will be uploaded to your online gallery within 8-12 weeks from the wedding day of Joanna Cleeve’s photographs, if a second shooter was hired from one those collections their photographs will be on the USB only and not on the main gallery.

USB: Joanna Cleeve will deliver jpeg files on your USB at the same time as your chosen prints. (This time period varies on on the client to when YOU let Joanna Cleeve know your chosen prints selection you receive as part of your collection). No USB  for Purple Emperior, Second Shooter Crowned Hairstreak or Purple-Spotted Shallowtail be posted out without chosen print selection as USB and prints are sent all together in presentation hamper.

The prints for Branded King Shoemaker can be chosen by the client when you are ready but YOU will not receive the USB till these are chosen or alternatively they can be chosen by  Joanna Cleeve Photography (No changes will be made to prints if you do not like Joanna Cleeve’s print choices).

Albums: Albums, depending on the style and size, will be delivered within 12 weeks from approving final design (this may be longer in peak periods March-October).

+ Graphistudio album included in collection is 30cmx20cm with HD photographic paper and the cover options are: Metal, Transparent, Silk, Maple, Leatherette, Cloud Leatherette, Class Leatherette, Faux Leather, Suede/Suade Paint or Leather

 

14, ALBUMS

Joanna Cleeve will supply the album and number of pages that has been ordered subject to any variations that the Client may make. Any variations over and above that originally ordered by the Client will be charged at the rate current at the time of commission, and will be included in the final account. The photographs provided in the album will be the main photographers Joanna Cleeve’s only and no other photographers/second shooters photographs will be put in the album, only Joanna Cleeve’s.

 

15, PRINTS

Print choices that you receive as part of your package are to be chosen from the original file numbers at the bottom of each photograph in the gallery which will be ‘your name – date – file number’. Joanna Cleeve is not held responsible if the prints ordered are incorrect from the way the numbers are requested to be sent to Joanna Cleeve for the print ordering.

 

16, RETOUCHING/EDITING (PHOTO-MANIPULATION)

Joanna Cleeve will edit all photographs in a natural style of editing and will include a few with some fancy actions/effects/colouring on them, these will mainly be photographs of the bride and groom from their couple photographs. If you would like a photo-manipulation doing of someone being removed, alterations of yourself, or any other manipulations will be charged at X amount depending the work required as I have a specialist company I send photographs to for this.

 

17, COLOUR MATCHING and SIZES

Owing to photochromatic anomalies caused by a combination of certain dyes and materials, especially in man-made fibres, it is sometimes impossible to record on camera the exact colour of materials as perceived by the human eye. When processing images, Joanna Cleeve will endeavour to achieve a pleasing overall colour balance based on natural flesh tones. It is understood that some colours may not remain consistent throughout a set of photographs owing to variations in lighting conditions. It is also understood that all photographic printing is undertaken within the technical limitations of the process and that colour may not be identical over the whole range within a subject. The colour balance of prints made at different times or in varying sizes may also be variable. Due to the limitations of computer monitors it is understood that images may appear differently according to the specification of each monitor and that prints will not match images rendered on any particular computer monitor.

 

18, ARTISTIC STYLE You acknowledge that you have reviewed Joanna Cleeve’s portfolio and are  requesting services with knowledge of the Joanna Cleeve style; that Joanna Cleeve work is constantly evolving; that Joanna Cleeve services are of an artistic nature; that the photographs may be different from photographs taken by Joanna Cleeve in the past; and that in creating the photographs, the photographer shall use her personal artistic judgement to create images consistent with her personal view of the event, which vision may be different from yours and/or the subject's vision of the event. Accordingly, the photographs shall not be subject to rejection on the basis of taste or aesthetic criteria. Joanna Cleeve will endeavour to honour requested photographs but cannot and does not in any way guarantee that any specific background, location or group arrangement will be photographed.

 

19, RESPONSIBILITIES

Joanna Cleeve is not responsible for existing backgrounds or lighting conditions which may negatively impact or restrict the photography coverage. Client agrees to confirm the schedule one-week prior to the event and to send the Joanna Cleeve a copy of the invitation prior to the wedding. Notification of any changes in schedule or location must be made in a timely manner. Changes can be made by phone or email with a follow-up email for documentation. If email is sent, confirmation of receipt must be obtained.

 

20, HARRASSMENT

Ensuring the appropriate behaviour of all guests and other persons at the wedding and other events covered by Joanna Cleeve shall be the responsibility of Client. In the event Joanna Cleeve or his/her employee experiences any inappropriate, threatening, hostile or offensive behaviour from any guest or other person at the wedding or other event (including, but not limited to, unwelcome sexual advances and verbal or physical conduct of a sexual nature) then the following process shall be followed: first offense: a verbal warning will be issued to a family member of the client; second offense: the offending person will be required to leave the wedding or event; third offense: Joanna Cleeve will end wedding coverage immediately and leave the event, Joanna Cleeve shall be entitled to retain all monies paid hereunder and client agrees to relieve and hold Joanna Cleeve harmless as a result of incomplete wedding or event photography coverage.

 

21, WEATHER AND/OR DELAYS

Weather permitting, the photographs will be taken as agreed. In the event of inclement weather, the photographer, in co-operation with the Client, will make the necessary changes to the schedule and will do her best to produce coverage of the wedding within the time allocated to her. Similarly, when delays occur due to circumstances outside her control, the photographer will stay on beyond the agreed time but may charge a small additional fee for extra time involved.

 

22, PRIVACY

Joanna Cleeve will store your name and wedding details on this printed filled out contract and a private internal database.  These details will not be made available to any third company. Subject to the release granted under Condition 10 above Joanna Cleeve will not use your or the wedding couple’s personal details without your/their prior consent.

 

23, EXCLUSIVITY / GUEST PHOTOGRAPHY

It is understood that Joanna Cleeve will act as the sole and exclusive wedding photographer. This photographer will bring one assistant to your wedding to help with day and group shots etc. THE CLIENT agrees that they cannot hire their own independent second photographer/shooter if one isn’t included with their chosen collection booked with Joanna Cleeve. If you would like two photographers for a second photographer/shooter you can only book one through me at an additional cost.

THE CLIENT accepts Joanna Cleeve can accept no liability for negative impact caused by guest photography. The formal photography time is for the exclusive use of Joanna Cleeve to capture the formal wedding portraits. Because of time constraints and the need for subjects to pay full attention to the professional photographer, guest photography cannot be permitted during this time, and no liability for negative impact caused by guest photography can be accepted during this time. Whilst family, friends and other guests may take photographs throughout the day, you acknowledge that shots taken by Joanna Cleeve can be ruined by guest photographers/videographers (e.g. due to flashes from other cameras, sudden obstruction caused by guest photographers/videographers moving get a key shot and distraction of competing cameras causing subjects in group photographs to be looking in different directions), Accordingly Joanna Cleeve will not be held liable for any shots unavailable because of interference from guest photography. Videographers may not take still photographs.

 

24, FOOD AND DRINK

It is agreed by THE CLIENT that for any wedding over 4 hours they will provide a suitable hot meal for the photographer and her assistant and a second shooter /photographer if hired to be consumed at the same time that the guests sit for their meal (this does not have to be the same as what you and your guests eat or be eaten with the guests). This is so we do not have to leave the venue to find some hot food. I leave the room during your wedding breakfast so whilst you are eating myself and assistant plus an additional photographer if hired/applicable will leave the room you and your guests are eating in to be receive our hot main course in a separate room/area. We have our break whilst your eating during your wedding breakfast. Myself and if applicable the second photographer/shooter will return to the room after your wedding breakfast just before speeches. We do not photograph during meal time or any of people eating.